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Refund Policy

At Moon Shave we have a 30-day money back guarantee!

To use this we need the original item sent back to us for inspection. If everything is ok then the payment will be processed within 1 business day from the day of us receiving the product back.

To start a return please reach out to us at support@moonshave.com

Our support colleges will ask for a video of the item, we will then pass this to our logistics team and we will send you the return address via email.

Please note that returns will be reimbursed by Moon Shave and is the customers responsibility to give Moon Shave support proof of posting by taking a photo of the postage receipt with cost clearly shown. You must also give the support team details of the customers PayPal username or bank details (sort code and account number and name) so we can process the reimbursement of funds.

Items sent back to us without first requesting a return via email will not be accepted.

You can always contact us for any return question at support@moonshave.com

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, in the fastest time frame to give you a better experience as fast as possible.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, our support team will network with you to get a replacement product.

 

Refunds 
We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

For issues that are passed the 30 day guarantee but still within 6 months from the original purchase date. We can offer a refund or a replacement product! 

Please reach out to support@moonshave.com for help in this regard.

Please note we do not offer refunds after 6 months from the original purchase date. However, replacements are available up to 1 year after original purchase date

Last updated:
13/10/2022